REFUND POLICY

✨ Return & Refund Policy

 

We want you to feel confident shopping with us. If you’re not fully satisfied with your order, we’re here to help. Please review our policy below.

 

 

 

🛍️ Return Eligibility

 

• ✅ Returns accepted within 14 days of delivery
• ✅ Items must be unused, unworn, and in original packaging
• ✅ Please contact us first before sending back any item
• ❌ Returns cannot be accepted after 14 days

 

 

 

❌ Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• ✨ Earrings & pierced jewelry
• ✨ Opened beauty, cosmetic, or skincare products
• ✨ Gift cards & digital/downloadable products
• ✨ Items marked Final Sale at checkout

💳 Refund Process

• 📦 Once your return is received and inspected, we’ll notify you by email
• ✅ If approved, your refund will be issued to the original payment method
• ⏳ Refunds are typically processed within a few business days
• 🏦 Please allow standard bank/credit card processing times for funds to appear
• ❌ If you haven’t received your refund after this period, please contact us

🛍️ Sale Items

• Only regular-priced items may be refunded
• Sale items are final sale and cannot be refunded

🔄 Exchanges

• Exchanges are only offered for defective or damaged items
• Please contact us to arrange an exchange for the same product

 

 

 

🎁 Gifts

• If an item was marked as a gift and shipped directly to you, you’ll receive a store credit once the return is processed
• If the gift order was placed by someone else, the refund will be issued to the original purchaser

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• For safe delivery, we request a trackable shipping service or insurance