FAQs
✨ Frequently Asked Questions (FAQ) – MomProStore
💎 Jewelry Care & Quality
Q: Is your jewelry real gold?
A: Our jewelry is 18K gold-plated stainless steel — waterproof, tarnish-free for everyday wear.
Q: Can I shower or swim with my jewelry?
A: Yes! All our jewelry is designed to be waterproof and tarnish-free, so you can wear it with confidence.
Q: Do the pieces come gift-ready?
A: Absolutely! Every MomProStore jewelry order comes in luxury packaging — perfect for gifting.
🌟 Custom & Handmade Jewelry
Q: Do you offer custom or handmade jewelry?
A: Yes! Many of our pieces are handmade and uniquely designed. We also offer custom options where you can select charms and create your own one-of-a-kind earrings, necklaces, bracelets, or even full sets.
Q: How do I request a custom piece?
A: Simply message us on Instagram @momprostore or email support@momprostore.com with your idea. Our team will work with you to bring your vision to life.
Q: How long does a custom order take?
A: Custom and handmade orders may take 1-3 business days to process before shipping, depending on design complexity.
📏 Sizing & Fit
Q: How do I know what size to order?
A: Most of our jewelry is designed to be adjustable for a perfect fit. Necklaces typically include extender chains, and bracelets have adjustable clasps. If you’d like exact measurements, check the product description or contact us.
Q: How do I take care of my jewelry?
A: To keep your pieces shining:
Every MomProStore order comes with a complimentary jewelry care cloth 💕 Use it to gently wipe your pieces after wearing to keep them shining.
For Best Results:
- Store them in a dry place, ideally in the pouch or box provided.
- Avoid direct contact with lotions, perfumes, and harsh chemicals.
- Wipe gently with a soft cloth after wearing to remove any oils or residue.
- Even though our jewelry is waterproof and tarnish-free, regular care will keep it looking brand new. Treating it with care will extend its shine and life.
⚠️ Allergy Disclaimer
If you have severe metal allergies, consult before purchase.
🌸 Beauty Products
Q: Are your beauty products vegan and cruelty-free?
A: Yes, every MomProStore Beauty product is vegan, clean, and never tested on animals.
Q: How do I use the serum?
A: Apply 2–3 drops to clean skin, morning and night. Gently press into skin before moisturizer.
Q: Can I layer the serum and moisturizer?
A: Yes! Use serum first, let it absorb, then follow with our moisturizing cream for best results.
Q: How do I use the gentle cleanser?
A: Apply to damp skin, massage in circular motions, then rinse with lukewarm water. Use morning and evening.
Q: Are your products safe for sensitive skin?
A: Our formulas are made with gentle, clean ingredients. However, everyone’s skin is different — we always recommend a patch test before full use.
⚠️ Important Note for Legal Safety:
⚠️ Beauty Product Disclaimer
Our skincare and beauty products are made with clean, vegan, and gentle ingredients. However, everyone’s skin is different:
- Always perform a patch test before full use.
- Discontinue use if irritation occurs.
- For those who are pregnant, nursing, or under medical treatment, please consult your healthcare provider before use.
MomProStore is not responsible for reactions due to individual allergies or sensitivities.
📦 Orders & Shipping
Q: How long does shipping take?
A: U.S. orders ship in 1–2 business days. Delivery takes 3–7 business days. International shipping is available and may take 7–17 days.
📦 Order Tracking
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime on our Order Tracking Page using your order number.
Q: Do you offer free shipping?
A: Yes! We often run free shipping promos — check the banner at the top of our site for current offers.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You can return eligible items within 14 days of delivery. Please note: beauty products, earrings, and final-sale items cannot be returned for hygiene reasons.
Q: How do I start a return?
A: Contact us at support@momprostore.com with your order number and reason for return. Our team will guide you through the process.
🎁 Gift Packaging & Special Offers
Q: Do you offer sales or giveaways?
A: Yes! Follow us on Instagram @momprostore to catch flash sales, giveaways, and live shopping events.
👉 Still need help?
Chat with us using the bubble at the bottom of the page or email us at support@momprostore.com.
📩 How can I contact you?
- 💌 Email: support@momprostore.com
- 💬 Live chat on our website
- 📲 Message us on Facebook Messenger or WhatsApp