FAQs
✨ Frequently Asked Questions (FAQ) – MomProStore
💎 Jewelry Care & Quality
Q: Is your jewelry real gold?
A: Materials and finishes vary by product. Check the individual product description for metal, plating, and care details.
Q: Can I shower or swim with my jewelry?
A: Water resistance varies by piece and finish. Avoid swimming or showering with plated jewelry unless the product description specifically states it is suitable.
Q: Do the pieces come gift-ready?
A: Absolutely! Every MomProStore jewelry order comes in luxury packaging — perfect for gifting.
🌟 Custom & Handmade Jewelry
Q: Do you offer custom or handmade jewelry?
A: Yes! Many of our pieces are handmade and uniquely designed. We also offer custom options where you can select charms and create your own one-of-a-kind earrings, necklaces, bracelets, or even full sets.
Q: How do I request a custom piece?
A: Simply message us on Instagram @momprostore or email support@momprostore.com with your idea. Our team will work with you to bring your vision to life.
Q: How long does a custom order take?
A: Custom and handmade orders may take 1-3 business days to process before shipping, depending on design complexity.
📏 Sizing & Fit
Q: How do I know what size to order?
A: Most of our jewelry is designed to be adjustable for a perfect fit. Necklaces typically include extender chains, and bracelets have adjustable clasps. If you’d like exact measurements, check the product description or contact us.
Q: How do I take care of my jewelry?
A: To keep your pieces shining:
Every MomProStore order comes with a complimentary jewelry care cloth 💕 Use it to gently wipe your pieces after wearing to keep them shining.
For Best Results:
- Store them in a dry place, ideally in the pouch or box provided.
- Avoid direct contact with lotions, perfumes, and harsh chemicals.
- Wipe gently with a soft cloth after wearing to remove any oils or residue.
- Regular care helps preserve your jewelry. Treating it with care will extend its shine and life.
⚠️ Allergy Disclaimer
If you have severe metal allergies, consult before purchase.
🌸 Beauty Products
Q: Are your beauty products vegan and cruelty-free?
A: These attributes vary by product and manufacturer. Please check each product description and packaging for ingredient and certification details.
Q: How do I use the serum?
A: Apply 2–3 drops to clean skin, morning and night. Gently press into skin before moisturizer.
Q: Can I layer the serum and moisturizer?
A: Yes! Use serum first, let it absorb, then follow with our moisturizing cream for best results.
Q: How do I use the gentle cleanser?
A: Apply to damp skin, massage in circular motions, then rinse with lukewarm water. Use morning and evening.
Q: Are your products safe for sensitive skin?
A: Our formulas are made with gentle, clean ingredients. However, everyone’s skin is different — we always recommend a patch test before full use.
⚠️ Important Note for Legal Safety:
⚠️ Beauty Product Disclaimer
Ingredients vary by product, and everyone’s skin is different:
- Always perform a patch test before full use.
- Discontinue use if irritation occurs.
- For those who are pregnant, nursing, or under medical treatment, please consult your healthcare provider before use.
MomProStore is not responsible for reactions due to individual allergies or sensitivities.
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders ship from the United States. Most orders are processed within 1–3 business days, with U.S. delivery taking 3–7 business days after dispatch. International transit generally takes 5–17 business days. Custom pieces may take 2–3 extra business days. See our shipping policy for details.
📦 Order Tracking
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime on our Order Tracking Page using your order number.
Q: Do you offer free shipping?
A: Yes! We often run free shipping promos — check the banner at the top of our site for current offers.
🔄 Returns & Exchanges
Q: What is your return policy?
A: Eligible items may be returned within 14 days of delivery. Earrings and pierced jewelry, opened beauty products, gift cards, digital downloads, and items explicitly marked Final Sale are excluded. See our return policy for full details.
Q: How do I start a return?
A: Contact us at support@momprostore.com with your order number and reason for return. Our team will guide you through the process.
🎁 Gift Packaging & Special Offers
Q: Do you offer sales or giveaways?
A: Yes! Follow us on Instagram @momprostore to catch flash sales, giveaways, and live shopping events.
👉 Still need help?
Chat with us using the bubble at the bottom of the page or email us at support@momprostore.com.
📩 How can I contact you?
- 💌 Email: support@momprostore.com
- 💬 Live chat on our website
- 📲 Message us on Facebook Messenger or WhatsApp