REFUND POLICY
✨ Return & Refund Policy
We want you to feel confident shopping with us. If you’re not fully satisfied with your order, we’re here to help. Please review our policy below.
🛍️ Return Eligibility
- ✅ Returns accepted within 14 days of delivery
- ✅ Items must be unused, unworn, and in original packaging
- ✅ Please contact us first before sending back any item
- ❌ Returns cannot be accepted after 14 days
❌ Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- ✨ Earrings & pierced jewelry
- ✨ Opened beauty, cosmetic, or skincare products
- ✨ Gift cards & digital/downloadable products
- ✨ Items marked Final Sale at checkout
💳 Refund Process
- 📦 Once your return is received and inspected, we’ll notify you by email
- ✅ If approved, your refund will be issued to the original payment method
- ⏳ Refunds are typically processed within a few business days
- 🏦 Please allow standard bank/credit card processing times for funds to appear
- ❌ If you haven’t received your refund after this period, please contact us
🛍️ Sale Items
- Only regular-priced items may be refunded
- Sale items are final sale and cannot be refunded
🔄 Exchanges
- Exchanges are only offered for defective or damaged items
- Please contact us to arrange an exchange for the same product
🎁 Gifts
- If an item was marked as a gift and shipped directly to you, you’ll receive a store credit once the return is processed
- If the gift order was placed by someone else, the refund will be issued to the original purchaser
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- For safe delivery, we request a trackable shipping service or insurance