Refund policy

Returns and refunds

Eligible items may be returned within 14 days of delivery. Items must be unused, unworn, and in their original packaging. Proof of purchase is required.

Start a return

Email support@momprostore.com with your order number before sending an item back. We will provide return instructions and the appropriate return address. Do not return items to the manufacturer.

Non-returnable items

Earrings and pierced jewelry, opened beauty or skincare products, gift cards, digital downloads, and items explicitly marked Final Sale are not eligible for returns. A discount alone does not make an item final sale.

Damaged or incorrect items

Contact support@momprostore.com if an item arrives damaged, defective, or incorrect so we can review the issue and arrange a resolution. Exchanges are offered for defective or damaged items.

Refunds

After receiving and inspecting your return, we will email you the approval or rejection. Approved refunds are issued to the original payment method. Bank and card processing times may vary. Contact us if your refund has not arrived.

Return shipping

Customers are responsible for return shipping costs. Original shipping fees are non-refundable. Use a trackable shipping service and retain proof of shipment.

Gifts

Eligible gift returns may receive store credit when the order was marked as a gift and shipped directly to the recipient. Otherwise, refunds go to the original purchaser.