Tourmaline Self-heating Neck Support Belt

Our goal is to offer you the best shipping options, no matter where you live.
Every day, we deliver to hundreds of customers across the world, ensuring
that we provide the very highest levels of responsiveness to you at all
times.

The Time frame for order delivery is divided into two parts:

👉Processing Time: 1-2 Days
👉USA Shipping Time: 5-12 Days Most of the time 3-7 Days

👉International delivery Time: 5-17 Days

*USA orders when shipped from our USA warehouse it takes from 3-5 Days.

14 Days Return Policy

Buyer Pays For Return Fees

Returns

PLEASE CONTACT US BEFORE RETURNING ANY ITEM.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging within 14 days.    No return accepted after 14 days. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All returned items should be shipped using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if shipped without tracking.

TRACK YOUR ORDER, YOU CAN VISIT HERE OR DIRECTLY AT THE COURIER'S WEBSITE: 

DELIVERY:

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! WE provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but WE does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

AFTER YOU'VE PURCHASED

When Will My Order Be Processed?
Orders will be processed and shipped within 24 hours of ordering. All orders are handled and shipped out from our warehouse in United States. 

Shipping Confirmation?
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Customers are responsible for customs duties and taxes for all International orders.

International Shipping?

WE are proud to service our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

How Long Does Shipping Take?

It usually takes 2-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. 

WE are not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Will I Be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately.

We process and ship orders quickly,  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.